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PS The Southend Care Bank Privacy Policy
26 March 2024
Our contact details
Name: The Southend Care Bank
Address: 879a London Road
Весткліфф-он-Сі
Essex
SS0 9SZ
Phone Number: 07738 118 845
e-mail: southendcarebank@gmail.com
The type of personal information we collect
We currently collect and process the following information:
“Contact Information” which means any or all of the person’s: full name (including any preferences about how they like to be called); full postal address;
telephone and/or mobile number(s); e-mail address(es); social media IDs/UserNames (eg: Facebook, Skype, Hangouts, WhatsApp).
“Service user Information” which means any or all of the person’s: housing status (unhoused/housed/temporary or emergency housing); address details (house name or number and postcode); numbers of adults in the household and their birth year, gender and additional needs or disabilities; numbers of children in the household and their birth year, gender and additional needs or disabilities.
“Preferences” which means details of any particular areas of interest relating to the Charity about which the person wishes to be kept informed.
“Contract Information” which means any or all of: Contact Information; the goods/services being sold to, or purchased from the Charity; bank and other details necessary and relevant to the making or receiving of payments for the goods/services being sold to, or purchased from the Charity.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
From people who are interested in, and wish to be kept informed of, the activities of the Charity.
From people who sell goods and/or services to, and/or purchase goods and/or services from the Charity.
From people who access the services of the charity via their in-person sessions
Where there is a legal obligation on the Charity to collect, process and share information with a third party
You are a Volunteer or Trustee of the Charity
We use the information that you have given us in order to:
Keep people informed of the activities of the Charity, including any particular areas of interest about which the person wishes to be kept informed.
To manage any contract between the Charity and the person for the supply or purchase of goods/services.
To meet any legal obligation on the Charity to collect, process and share information with a third party. For example: to meet the legal obligations to collect, process and share with HM Revenue & Customs payroll information on employees of the Charity.
To operate efficiently, effectively and economically and enable the Charity to communicate with its volunteers and Trustees on matters relating to the operation of the charity, eg:
- the holding of meetings;
- providing information about the Charity’s activities – particularly those activities which, by their nature, are likely to be of particular interest to
individual volunteers/trustees;
- seeking help, support and advice from volunteers/trustees, particularly where they have specific knowledge and experience;
- ensuring that any particular needs of the volunteer/trustee are appropriately and sensitively accommodated when organising meetings and other activities of the Charity.
To allow the charity to understand who is using the service in order to maximise the funding options available to it.
We may share this information with any party where we have a legal obligation to do so. Otherwise, we will not provide a person’s personal data to another organisation.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Subject consent.
You are able to remove your consent at any time. You can do this by contacting us using our Contact Details.
Contractual obligation.
Legal Obligation.
Legitimate Interest.
How we store your personal information
Your information is securely stored.
We keep personal data:
- in the case of data held by subject consent:
the period for which the subject consented to the Charity holding their data;
- in the case of data held by contractual obligation
the period in which that contractual obligation applies and the period for which the Charity reasonably has an interest in being able to identify that contractual information in the event of any retrospective query about it;
- in the case of data held by legitimate interest of the charity:
the period for which that legitimate interest applies. For example: in the case of data subjects who held a role, such as a volunteer, with the Charity the retention period is that for which the Charity reasonably has a legitimate interest in being able to identify that individual’s role in the event of any retrospective query about it;
- in the case of data held by legal obligation:
the period for which the Charity is legally obliged to retain those data.
The Charity shall regularly – not less than every 6 months – review the personal data which it holds and remove any data from its named drives where retention is no longer justified. Such removal shall be made as soon as is reasonably practical, and in any case no longer than 20 working days (of the relevant Data Processor) after retention of the data was identified as no longer justified.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using our Contact Details if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us using our Contact Details.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
